RETURN & REFUND POLICY —-
Our policy lasts 30 days. If 30 days have gone by since you received the order, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: * Gift cards * Downloadable software products * Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable) * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 30 days after delivery Return System: We accept product return By Mail
We don’t charge any restocking fee
The returning shipping cost
- For defective products or sending wrong products, we will be liable for this return shipping cost
- For customer remorse, purchased the wrong product or customer don’t want the items, Customer will pay the actual cost of the return shipping
Refunds (if applicable)
We will be unable to fulfill your order if one of the following scenarios takes place:
Out of Stock: The item(s) you purchased are no longer available when we go to ship your order. Order Verification: We are unable to verify your billing/payment information. You can also take the initiative to cancel orders. We will accept the case by emailing us to cancel your order within 4 hours from the time you complete the ordering and payment on the website. Orders are unable to be canceled or changed once they are in processing status.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Usually, you will receive the refund in about 5-7 days depending on your bank or paygate.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable) Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item,
send us an email at
and send your item to:911 Festa Aglio Ct, Gilroy, California 95020, United States
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should mail your product to:
911 Festa Aglio Ct, Gilroy, California 95020, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.